Customer service provided by cloud computing vendors can make or break a deal, says a Microsoft executive, underscoring the emphasis Redmond has placed on customer support as a competitive ...
Microsoft will work with consumer support advocate GetHuman.com on the creation of new standards for better customer service industrywide. Several companies, including Microsoft and speech recognition ...
The customer service records of millions of Microsoft users were left exposed and accessible on the public internet for more than three weeks after a change made to a database network security group ...
AUSTIN, Texas, Aug. 21 /PRNewswire/ -- COPC Inc. (Customer Operations Performance Center Inc.) today announced that Microsoft's Managed Global Operations and Customer Service Asia Pacific operations ...
Almost 250 million records of Microsoft customer service and support reports, including locations and email addresses, were briefly exposed online in late December before the vulnerability was patched ...
Eric Law is a Game Rant contributor from Pennsylvania, USA. An MMORPG-focused video game writer for Game Rant for two years and counting, Eric cut his teeth on gaming since he was a wee lad watching ...
Customer service has never been a more important differentiator for enterprises than it is now in the economic downturn, according to software giant Microsoft. The financial crisis provides a key ...
Missed something last week on CMSWire.com? We've got you covered as we recap some of our top stories from last week. Are learning management systems going to boost institutions' learning strategies?
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