Today, automation/robotics original equipment manufacturers (OEMs) find themselves focusing primarily on scaling product development and innovating their solutions as demand increases. Unfortunately, ...

Post-sales service is one area of the supply chain where profit potential still remains untapped by many manufacturers. But that may be changing with mounting evidence of its impact on a company's ...

The cost of maintaining an asset through it's lifecycle can be a significant investment. Coen Jeukens of ServiceMax breaks down the importance of service campaigns. It's common sense that owners of ...

When Product Lifecycle Management (PLM) vendor PTC bought ServiceMax at the beginning of last year, one of the stated aims was to join up data from product design and engineering stored in PLM ...

Yesterday, the Metro Ethernet Forum (MEF) announced the availability of its Lifecycle Service Orchestration (LSO) Reference Architecture & Framework. Sifting through the ponderous 56-page document, I ...

Do you know SDN? Do you follow NFV? What about OSS? Those are yesterday’s acronyms. The new buzzword is LSO, and it’s going to be huge not only for carriers and other service providers, but also for ...