To continue reading this content, please enable JavaScript in your browser settings and refresh this page. For years, people have heard that attending a four-year ...

AI-powered, interactive knowledge bases are transforming static documentation into dynamic, contextual experiences that learn from every user interaction.

The frontline agent's job has become more complex. Convergys Corporation's Jason Mitchell offers his thoughts on why the traditional knowledge-based training approach is no longer adequate to ensure ...

It’s a conversation many people on hiring teams have had: knowledge vs. skills. In the cutthroat world of recruiting and hiring, we often find ourselves caught up in debates about which is more ...

Ahmad, an early career professional, picks up a glass of water and reflects on his recent performance review conversation. He feels accomplished for having delivered strong financial results, as well ...

AI agent fervor has permeated the software development world. But, we’re no longer talking about a singular, all-knowing AI. Rather, emerging agentic workflows rely on multiple specialized agents ...

Forbes contributors publish independent expert analyses and insights. Aytekin Tank is the founder and CEO of Jotform. There’s a common issue with generative AI. I’ll explain with an example from a ...