A decade of building IT orgs at high-growth startups taught me that the problem is almost never what executives think it is. The first thing I did when I joined one of my previous companies was audit ...

When undergoing an IT operating model transformation, focus on three key areas to ensure success: process, governance and culture. The quest for customer obsession is arduous — littered with obstacles ...

One could argue that the convergence of AV and IT is a done deal, but the reality is a bit different. Every organization has its own set of requirements, restrictions, and resources, which serves to ...

Over the past 14 years working in the managed IT services industry, I’ve had a front-row seat to a pattern that continues to repeat itself: Small businesses don’t usually rethink their IT model ...