Irish-founded software company Intercom has raised $250 million (€215 million) in debt financing to develop its AI customer service agent. In a post on X, chief executive Eoghan McCabe promised “major ...
Intercom is taking an unusual gamble for a legacy software company: building its own AI model. The 15-year-old massive customer service platform announced Fin Apex 1.0 on Thursday, a small, ...
“We charged for outcomes with Fin…we’re charging when we did the work properly, and we weren’t charging when we didn’t,” says Des Traynor, Intercom co-founder and chief strategy officer, to host ...
The company formerly known as Intercom just did something that no major customer service platform has attempted at scale: it built an AI agent whose sole job is to manage another AI agent. Fin ...
Apple’s new Intercom feature lets you use HomePods to send short audio messages to almost anyone with an Apple device. While Apple showcased Intercom when unveiling the upcoming HomePod mini smart ...
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