Reserve Bank of India Governor Sanjay Malhotra has a good reason to worry about the quality of customer service at Indian ...

Faced with a deluge of consumer complaints, India's central bank is urging financial institutions to embrace the ...

A B2B professional from India shared a striking revelation about the bias he faces when using his real name in emails. - ...

The biggest call center operator in the world, Teleperformance, is employing AI technology to “neutralize” Indian accents for ...

Within hours of complaining about a product, the customer received a reply from the founder and CEO, Ganesh Sonawane. His response has gone viral.

The report indicates that AI-driven customer service solutions are proving effective in reducing issue resolution time, ...

TTEC, a leading customer experience technology and services company which is headquartered in the US, is now seeking American ...