Meeting your Incident Management KPIs and matching SLAs is something we all struggle with regularly. But what targets should you aim for when measuring if your incident management is a success? Let’s ...

When chief marketing officers want to know if an expensive new campaign inspired people to buy their company's product, they look at the key performance indicators (KPIs) defined for the campaign.

In business performance management, effectively distinguishing between key performance indicators and operating indicators is a critical challenge for many organizations. In my experience, however, ...