The chargeback process was originally designed over 50 years ago to protect consumers, but as e-commerce merchants will tell ...

Retailers are no strangers to new waves of technology. As recently as 15 years ago, it was unusual for a small local bou ...

The future of insurance belongs to companies that recognize claims are not just payouts—they are moments of truth that define ...

Technical documentation is the unsung hero of customer experience. It doesn’t have a flashy ad campaign or a social media manager. It just sits there quietly, making customers’ lives easier when done ...

The best customer service brands 2025 include Apple, Sam's Club, and luxury hotel companies like Mandarin Oriental and ...

Nearly two-thirds of consumers surveyed see AI’s potential to increase the quality and speed of customer service. Genesys has released its latest research report The State of Customer Experience – ...

The move to modernized, competitive customer experience delivery has been elusive for utilities due to the costs and the ...

DXC will help the Parfois Group implement the Snowflake data platform to improve operational efficiency and leverage insights to transform the customer experience. The solution will enable ...

Notably, nearly two-thirds (64%) of consumers surveyed believe AI will improve the quality and speed of customer experience over the next two to three years. The good news is that organizations ...