With innovation and competition battering them constantly in the fast-paced world of electronic payments, it really is easy to just run after loyal customers for new users. After all, the number ...

The pair talk about the importance of customer service, the state of the current market and the importance of leaning in during these tough times. Each week, Ten Minute Talks showcases mortgage or ...

This is typically where the average customer starts a search online, looking for a product or service they’re interested ... The customer journey is more important than the products you sell.

This needed more loyalty programmes and more upsell (when a customer is encouraged to buy a more expensive or upgraded version of a product or service ... so it was important that once a customer ...

The future of customer service will require a strategic blend of human and virtual agents, says Capgemini. The report – ...

With less than half of consumers happy with the service they receive and only 16% of agents satisfied with their roles, ...