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Digital sales and marketing channels continue to grow in importance in the 21st century commercial model. Most customer engagement happens in these channels. These channels are attractive because they ...

At the heart of every successful business lies a fundamental truth: it’s all about building relationships with customers. This principle transcends borders, though it’s particularly relevant when ...

To improve retention rates, it is important to go beyond initial standard customer service by proactively building strong relationships. Here are five tips to get started. Customer service is defined ...

Everyone recognizes the importance of data when it comes to understanding the customer, but the real question is how to deploy it. Recently as the real estate industry has shifted from a buyer’s ...

Dealers look at many metrics to gauge their business' performance. In the F&I department, the metric that gets the most attention is profit per vehicle retail. But it seems the focus is always on how ...

'Ask a lot of open-ended questions,' one adviser said at the IN Women Adviser Summit in Naples, Fla. 'Let them tell you how they feel.' Another encouraged exploring clients' 'transitions, milestones, ...