In today’s fast-paced business environment, managing incoming calls efficiently can make the difference between delighted customers and lost opportunities. That’s where interactive voice response (IVR ...

IVR testing is a critical part of ensuring your system performs as it should. Automated testing is ideal, as long as it is done responsibly. Companies should conduct IVR testing routinely to ensure ...

IVA vs IVR: Which One is Right for Your Business? Your email has been sent IVA can do a lot more — but will it make a difference? Learn everything you need to know about IVA vs IVR to make an informed ...

In the early days, businesses adopted IVR technology based on cost benefits rather than improved customer experience. But that's not the case any longer -- today it's all about the customer experience ...

Click-to-connect applications will replace IVR applications over time as multi-modal communications takes off. Click-to-connect applications will replace IVR applications over time as multi-modal ...

Intelligent voice response services and solutions provider IVR Technology Group is now offering a second generation of MDCall. This feature-rich, cost-effective alternative to love-operator afterhours ...