CA Inc. announced new software, services and training programs yesterday to help customers implement best practices for managing an IT shop under the Information Technology Infrastructure Library ...

There’s an adage that says change is the only constant. Still, every IT executive knows constant change wreaks havoc on a complex IT environment. In fact, IDC and Gartner report that 70% to 80% of ...

The Art of Service, the leading provider of IT Management Education solutions today released the updated version of the Configuration Management Toolkit. The Configuration Management Tool Kit provides ...

In today’s large and complex IT infrastructures, configuration management requires the use of support tools, which includes a [CMDB].” ITIL suggests that the CMDB should capture both the ...

iTRACS, a leading data centre and cable management software developer, is promoting the use of effective Layer 1 management solutions such as its Physical Layer Manager product in response to reports ...