5 Signs a Hosted Contact Center Solution Is the Best Option Your email has been sent Should you go cloud, on-prem, hybrid, or CPaaS? Discover all the signals that indicate a hosted contact center ...

A hosted contact center is a cloud-based customer service solution that enables businesses to manage customer interactions without the need for on-premises infrastructure. Unlike traditional contact ...

Echopass – Cutting costs and improving customer service are everlasting business goals, regardless of the economic climate. With capital expense budgets shrinking, however, more organizations are ...

Hosted/Managed Hosted contact center solutions deliver network-based functionality via an on-demand network while switch implementation and support is provided by a network service provider, ...

This strategic partnership has the potential to be big. AT&T owns a lot of contact center account relationships. At VoiceCon San Francisco in November 2008, Ross Daniels of Cisco Unified ...

Hosted contact center solutions are beginning to change the dynamics of customer service and sales organizations. By lowering upfront costs, reducing onsite support needs, minimizing implementation ...

EarthLink has launched its new Hosted Contact Center solution supporting multichannel engagement with features that include chat, email, voice and social media interactions. EarthLink has launched its ...

Avtex, a Microsoft Certified Gold Partner that offers contact center, IP telephony and unified messaging applications, will be moving into the hosted contact center VoIP space once its acquisition of ...

Changing business dynamics have created the need for virtual, multichannel, and flexible servicing infrastructures. Technologies based on Internet Protocol (IP) and Session Initiation Protocol (SIP) ...

Juan Manuel González, Research Director ICT, Frost & Sullivan. Recent findings from Frost & Sullivan show that only 20% of the current contact center (CC) users in Latin America have an omnichannel ...

A ticket vendor decided to in-source its contact center agents, but needed a way to ensure flexible technology that could stay abreast of social media and other fast-evolving trends. A hosted solution ...

Following last week’s newsletters about why the IP contact center is the technology that’s coming up after VoIP, today we’ll look at the pros and cons of a hosted IP contact center solution vs. a ...