Do you just love taking your car to the dealer for service? J.D. Power says consumer satisfactiong with service visits ...

The HR and recruiting sector has ranked as the second best for customer service, according to new research. The ‘Customer ...

High-quality customer service is consistently highlighted as a critical factor in determining overall consumer satisfaction ...

NPS is a widely recognized measure of customer satisfaction and loyalty, with scores ranging from -100 to 100. A high NPS score signifies a customers' overall perception of the brand and ...

Voice AI is rapidly reshaping customer service and contact centers, ushering in a new era of 24/7 efficiency, personalization ...

Learn about the differences between ISO 9000 and ISO 9001, including their purposes, applicability, and certification ...

Buick achieved fourth place among mass market brands in the J.D. Power 2025 U.S. Customer Service Index (CSI) Study with a ...