Consumers whose complaints are handled well by a company become loyal customers and spread positive word-of-mouth. Yet too many companies fail at complaint handling and then fail again in responding ...

As the rules currently stand, filing a consumer complaint with the FCC sees them assess and handle that complaint on your behalf. If it's a valid complaint, an FCC consumer representative may contact ...

Editor’s Note: This article originally appeared on YourSource News (YSN), the official blog of BrandSource parent AVB Inc, and is reprinted with permission from the authors. Let’s face it: Every ...

HOW DO YOU HANDLE customer complaints? Most contractors think they do a good job of resolving them. But when asked, "How do you know?" most owners/ CEOs respond, "I don't!" Research shows that if ...

Though it may seem simple, the first challenge for a workplace manager in handling an employee harassment complaint is recognizing when a complaint has been made. A male employee who is uncomfortable ...

Customer loyalty can be elusive, but it is imperative to running a successful business. In today’s hyper-digital world, there are myriad online forums that welcome venting and complaining. With the ...

After years of neglect, angry consumers are finally being heard at the state Department of Insurance. The department is making it easier to file a grievance against an insurer and is hiring more ...

To meet the increasing pressure from the people's complaints letters and visits year on year, Chinese government is exploring a brand new mechanism for handling them so as to reduce those people ...