No matter how attuned you are to your workforce, there are details you will miss, and unfortunately those tidbits of information are often the ones you can least afford to overlook. That’s why smart ...

Though it may seem simple, the first challenge for a workplace manager in handling an employee harassment complaint is recognizing when a complaint has been made. A male employee who is uncomfortable ...

Consumers whose complaints are handled well by a company become loyal customers and spread positive word-of-mouth. Yet too many companies fail at complaint handling and then fail again in responding ...

As the rules currently stand, filing a consumer complaint with the FCC sees them assess and handle that complaint on your behalf. If it's a valid complaint, an FCC consumer representative may contact ...

Customer loyalty can be elusive, but it is imperative to running a successful business. In today’s hyper-digital world, there are myriad online forums that welcome venting and complaining. With the ...

Customer complaints are an unfortunate reality no matter what type of business you operate. Dealing with angry or upset customers can be difficult, particularly if your staff has never been given a ...

The U.S. Department of Education is bringing back hundreds of staffers to tackle a backlog of civil rights cases — including ...

You can’t please all of the people all of the time, so when you have customers, complaints are almost inevitable. As much as it hurts when someone complains about their business, founders have to take ...

That said, the most effective approach to dealing with customer complaints starts with understanding that a complaint isn't personal nor an attack on your business. That’s according to Palesa Mabasa, ...