In larger organizations, developing a customer service training manual and providing ... must be prioritized from the very first point of contact and in every organizational touchpoint. It makes good ...

There are many features that represent good customer service in a business ... Sales are often completed either face to face or on the telephone. It is very important that sales teams are polite ...

team collaboration and customer service. However, there are dozens of VoIP providers to choose from. I tested over 20 cloud phone systems to determine the best VoIP services, comparing their ...

Be certain that your passion for customer service runs rampant throughout your company. Employees should see how good service relates to your profits and to their futures with the company.

The study found 86% of decision-makers across a wide range of industries agree the phone is the most important outbound ...

The study surveyed 719 decision-makers responsible for their company’s outbound call experience strategy, technology selection, and security. Its findings provide an update to the 2022 study and ...