Many business owners, however, are uncertain how to maintain good customer relationships. The process is actually simple if the professional knows some proven techniques to employ. Take the following ...

Another great way of using webinars to build long-term relationships and customer loyalty is to conduct training sessions ... Create a calendar It is a good practice to have a training-webinar ...

Relationships are the heartbeat of any growing ... But in our business, I’ve learned that good customer service needs feedback or, even better, a conversation. This is why we’ve adopted ...

Ask the fundamental questions that drive any good customer relationship: • Who are my customers? • What do they want? • What do they need? • What excites them to buy? By getting a sound ...

In the digital economy, personalized insights and engagement are the foundation of customer relationships. For generations before digital, customer interactions were highly personal: Merchants ...

Be certain that your passion for customer service runs rampant throughout your company. Employees should see how good service relates to your profits and to their futures with the company.

Good customer service is important, as customers who are satisfied with their purchase and the customer service they have received are more likely to become regular customers. When customers post ...

A CRM (customer relationship management) is a single software platform that allows businesses to manage and monitor customer relationships with both current and potential customers. With a good ...