Discover how contact center managers can use gamification strategies - from points and leaderboards to badges and team challenges - to boost agent engagement in training, accelerate skill adoption, ...

This guide was reviewed by a Business News Daily editor to ensure it provides comprehensive and accurate information to aid your buying decision. In a business environment, company owners, managers, ...

Gamification can help learning heads and trainers deliver interactive and fun-oriented learning experiences, which generate knowledge retention and attention among learners. You're in the fast-paced ...

For best results use the appropriate checklist and fly a virtual version of the aircraft in which the training is being done. Sims: Friend or Foe? I must admit I didn't really like the gamification of ...

Research shows 70% of business transformation efforts fail due to lack of engagement. My colleagues working at large legacy-era companies might estimate closer to 90%. Whatever the case, in an age ...

Corporate training has long suffered from a fatal flaw: disengagement. The rigidity of traditional, monotone presentations, and the passive nature of slide-heavy training sessions, have turned ...

One of the posters on my wall at work is the 4 Keys 2 Fun from Nicole Lazzaro. For those that don’t know, early in 2000 (2003 / 2004) XEODesign (her company), conducted some research into why we play ...

The word “gamification” has emerged in recent years as a way to describe interactive online design that plays on people’s competitive instincts and often incorporates the use of rewards to drive ...