Customers who need flight information or want to make changes to travel plans can no longer call Frontier Airlines and speak to an agent, the company confirmed to CNN Saturday. Starting last week, the ...
United Airlines CEO Scott Kirby said struggling no-frills rivals such as Spirit and Frontier are on a path to “going out of business” because of their poor customer service. The outspoken Kirby called ...
Kirby criticized no-frills carriers like Spirit for prioritizing cheap costs over customer service. He poked fun at one ULCC for charging $99 for a carry-on and then giving the agent a commission. The ...
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