The Robust Design method, also called the Taguchi Method, pioneered by Dr. Genichi Taguchi, greatly improves engineering ...

are the most important factor. Good, caring and personal customer service on the shop floor greatly enhances the customers’ satisfaction, resulting in a greatly enhanced likelihood that the ...

Doubts are mounting about the business relevance of customer experience management, while long-term stock returns on customer ...

Poor customer service leads in driving customer switching propensity in the banking sector.It leads by 47.31 per cent.This is followed by high fees and charges at 45.98 per cent.Findings stress the ...

The study measures wireless satisfaction across six factors: Performance and Reliability, Offerings and Promotions, Cost of Service, Sales Representatives and Account Executives, Billing, and Customer ...

The J.D. Power Water Utility Residential Customer Satisfaction Study SM measures satisfaction with water utility companies in four U.S. regions: Northeast, Midwest, South and West and examines ...

Citizen satisfaction with government services has reached a seven-year high of 69.7 out of 100. Even more impressive, this represents the largest four-year gain since ACSI began measurement in 1999.

Customer satisfaction in the U.S. declines 0.8% to 77.3 in Q4 2024, according to the American Customer Satisfaction Index.

The American Customer Satisfaction Index found two-thirds of online retailers saw satisfaction drop year over year.