This is about leveraging data and technology to understand and respond to customers, employees, suppliers and stakeholders in faster and more efficient ways. Enhancing experiences. Integrating tools, ...

While CX pros are growing in headcount, they still face many hurdles as they grapple with driving behavioral change with customer experience management. Customer experience management can lead to ...

Stick the word “customer” in front of any technology initiative and you command attention. Customer experience (CX) in particular is a hot button, a set of practices, recommendations, and tools that ...

In previous articles in this series, we outlined how most successful experience management programs are aligned to strategic roadmaps and employ product management principles. Both are critical ...

Designing, implementing, and deploying an experience management system is no mean feat and is cause for celebration, however brief! But the launch of a new technology will not result in any meaningful ...

Tanium's automation tool shifts IT support from reactive to proactive. Written by eWEEK content and product recommendations are editorially independent. We may make money when you click on links to ...

Qualtrics is baking artificial intelligence (AI) capabilities across its platform to help enterprises improve digital experiences for employees and consumers. Speaking at the X4 event in Sydney this ...

Consumers are no longer influenced only by product features or pricing—they're increasingly swayed by the overall experience a brand provides, whether it's through customer service, product usability ...

Thanks to a commitment to the Qualtrics Experience Management (XM) technology stack, 10,000 frontline and customer service staff at European vacation and cruise leader TUI now have access to ...

Employee-experience manager was fifth on LinkedIn's list of the fastest-growing jobs in the US. The role involves helping employees stay interested and productive in their jobs. Insider spoke with ...

Announced today at the Adobe Summit, AEM marketers can now get AI-powered insights that guide the creation of personalized marketing content. Adobe’s AI, branded as “Sensei,” will generate insights on ...

Qualtrics, a supplier of cloud-based experience management software, is on a mission to shape the way businesses interact with their customers and employees – by gleaning data on human sentiments and ...