Reaching a customer segment that wouldn’t typically seek your services requires careful positioning and outreach.

Relying on employees to manage the customer relationship to this degree requires great trust. You probably ask customers for their feedback. But it's just as important to ask employees for input, too.

The buzz around artificial intelligence (AI) has transitioned from futuristic speculation to tangible reality, and nowhere is this more evident than in the customer experience (CX) industry.

As Eid al-Fitr 2025 approaches, it presents a golden opportunity for businesses to strengthen their relationships with customers. The act of conveying heartfelt greetings is more than a customary ...

Learn how Senior Director of Loyalty and CRM Rachel Dorfman and her peers work in tandem to help the company’s customers ...

The CRM market is growing rapidly, driven by cloud adoption, personalization, and AI technologies, with strong demand across various sectors.Pune, March 19, 2025 (GLOBE NEWSWIRE) -- Customer ...

The Smart Energy Consumer Collaborative (SECC) has released its “ 2025 State of the Consume r” report, offering insights into ...