The chargeback process was originally designed over 50 years ago to protect consumers, but as e-commerce merchants will tell ...

NICE (Nasdaq: NICE) and Deloitte Digital today announced an alliance developed to transform customer service by offering ...

Retailers are no strangers to new waves of technology. As recently as 15 years ago, it was unusual for a small local bou ...

The future of insurance belongs to companies that recognize claims are not just payouts—they are moments of truth that define ...

Agentic AI is ready to address customer concerns fast and effectively, solving customer issues and making the customer feel ...

USPS Vice President for Customer Experience Marc McCrery said the agency is looking to switch its call center platform to a ...

Portuguese fashion brand Parfois Group has partnered DXC Technology, a provider of technology services, to refine its ...

Southwest Airlines Co. (NYSE: LUV) is making significant changes to enhance customer experience and expand its market reach.

Ecom Express has partnered with Truecaller to enhance customer communication by using Truecaller's Customer Experience ...

to enhance its customer experience through personalized, data-driven recommendations. With over 1,000 stores across 67 countries and a growing online presence, Parfois is strengthening its ...

Introhive, the leading Relationship Intelligence platform is pleased to announce the appointment of Joanna Trimble to the newly created Chief ...