The new Teams Phone Extensibility will allow organizations to get the best of their Teams platform by integrating it with ...

Microsoft Teams' Live Chat is now available to businesses, allowing them to communicate with customers easier.

Contact centers are key to exceptional customer support and business growth, yet many struggle with integrating AI driven experiences and multiple channels efficiently.

The Microsoft 365 ... Teams. One of them that will be added to Teams on the desktop and Mac platforms in March involves a new Town Hall feature. Organizers, co-organizers, and presenters can chat ...

at risk of falling through' Microsoft today announced two software agents that automate certain business functions for ...

On Wednesday, Microsoft unveiled Sales Agent, which can help sales teams close more deals faster by researching leads, setting up meetings, reaching out to customers, and even closing sales for ...

You can ask Microsoft 365 Chat to look back into the conversations your colleagues had in a Microsoft 365 application (e.g., Teams). Based on the discussion, it can create a table and list all the ...

Sales Agent and Sales Chat, unveiled Wednesday morning, are designed to work in conjunction with Microsoft’s own Dynamics 365 business applications and with Salesforce, whose CEO, Marc Benioff ...