The new Teams Phone Extensibility will allow organizations to get the best of their Teams platform by integrating it with ...

Contact centers are key to exceptional customer support and business growth, yet many struggle with integrating AI driven experiences and multiple channels efficiently.

The Microsoft 365 ... Teams. One of them that will be added to Teams on the desktop and Mac platforms in March involves a new Town Hall feature. Organizers, co-organizers, and presenters can chat ...

Redmond is also launching a program called Microsoft AI Accelerator for Sales, to help business customers ditch legacy CRM systems and implement agents and AI services within sales organizations. That ...

Microsoft Corp. has announced the launch of new AI-powered Sales Agents designed to help businesses accelerate deal cycles and boost productivity by automating key sales tasks.

On Wednesday, Microsoft unveiled Sales Agent, which can help sales teams close more deals faster by researching leads, setting up meetings, reaching out to customers, and even closing sales for ...

Sales Agent and Sales Chat, unveiled Wednesday morning, are designed to work in conjunction with Microsoft’s own Dynamics 365 business applications and with Salesforce, whose CEO, Marc Benioff ...