Salesforce Inc. (NYSE:CRM) unveiled its plans to aim beyond customer relationship management (CRM), addressing the trillion-dollar potential in the “digital labor revolution,” during its earnings call ...

As someone who has conversations with businesses about digital transformation every day, I hear one question come up more than any other: Where do we start? It’s a deceptively difficult question to ...

CRM HAS BEEN AROUND for a long time; the principles of digital CRM date back to at least the late 1980s with the release of ACT! So, after 35 or so years and in light of all the shiny objects in front ...

In today’s digitally integrated and intensely competitive linked economy, the client now becomes the focal point of business expansion. Opinions expressed by Digital Journal contributors are their own ...

Join Deloitte Digital leaders as they delve into the current state of the industry and discuss the future of customer engagement for pharmaceutical companies. Learn what leaders should be considering ...