Dealership service departments are facing a crisis. High costs, poor communication & eroding trust are driving customers to ...

A new study suggests that car dealership service centers are losing business to general repair shops as repair costs and the frequency of repair visits are on the rise. The study was recently ...

Many drivers believe that taking their car to the dealership for repairs is the safe choice or the only option. Dealerships ...

Dealership service visits are in decline, dropping 12 percent since 2018, per a recent study. That’s the latest from Cox Automotive, which found that despite a rise in the average vehicle age and a ...

Customer satisfaction with the dealership service experience has been declining for years, according to surveys, while customer happiness with independent repair shops has remained level. The main ...

TROY, Mich.--(BUSINESS WIRE)--The combination of vehicle owners needing service more often due to accumulating mileage at pre-pandemic levels along with the disruption of the auto parts supply chain ...

Owners of 2016-2022 Tacomas are hitting 60,000 miles and facing a new shock: dealer service quotes up to $3,400. From $800 ...

Ultimate Toy's Scott Gray shares luxury service strategies retail dealers can adopt to improve customer experience and loyalty.

Global Dealer Solutions (GDS) today announced a renewed focus on the critical role Local SEO now plays in helping automotive dealerships appear where customers are most likely to search: Google Search ...