technology, and more. d3sign / Getty Images Artificial intelligence (AI) tools promise many benefits for small businesses, including increased efficiency, cost savings, better customer service ...

USPS Vice President for Customer Experience Marc McCrery said the agency is looking to switch its call center platform to a ...

Sauce, the leading first-party restaurant delivery platform that empowers restaurants to own their customers and delivery, ...

AI-enabled conversational agents (CAs) are transforming customer service by enhancing job identity and organizational ...

With less than half of consumers happy with the service they receive and only 16% of agents satisfied with their roles, ...