This RU OK? Day, Havas People are asking organisations to turn their ‘on hold’ experience into a storytelling channel for ...

In a viral video with over 276,000 views as of Thursday, TikTok user Teo (@teoneedswax) begged viewers to stop making returns. He was clearly very frustrated and didn’t hesitate to express his ...

As consumers grapple with whether to tip and how much to tip their food industry servers and other service providers, there's a new trend emerging: tipping retail workers. In a study by Lightspeed ...

Havas People’s mental health campaign for customer service workers called ‘A Reminder to be Kinder’ takes a company’s on-hold ...

Working in retail is not for the faint of heart. On paper, the job might include folding clothes, greeting customers with a smile and ringing up shoppers once they’ve found everything they need. But ...

“From being cursed at on the phone or at the customer service counter to threats of violence in a hospital ER, frontline workers in all fields deal with difficult customer interactions,” said Emily ...