A genuine focus on the customer provides significant competitive advantage, especially when product offerings and price no longer offer the differentiation you need. Customer experience is the ...

At Health Care Logistics (HCL), thinking differently is more than a mindset — it’s the foundation for the company’s success. Since its beginning, HCL has embraced innovation, adaptability and an ...

This column is part of The First 90 Days, a series about how to make 2025 a year of breakout growth for your business. “Familiarity breeds contempt” does not apply in business. In fact, familiarity ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Putting the customer first can take many forms, such as refusing to compromise on a ...

Deckers Outdoor Corporation DECK is maintaining a strong growth trajectory, backed by the continued success of its UGG and HOKA brands, international expansion efforts and a heightened focus on direct ...

The modern business landscape demands that companies prioritize customer satisfaction to stay competitive. This article discusses six actionable strategies to foster a customer-centric culture within ...

DEARBORN, Mich.--(BUSINESS WIRE)--Ford President and CEO Jim Farley will discuss the company’s customer-centered Ford+ plan to grow, raise margins and increase capital efficiency while improving ...

Dubai-based company Renty.ae adopts a customer-centric culture on all levels of its work, enabling it to enhance performance, launch new services, and expand its fleet of cars and yachts.

MARKHAM, Ontario--(BUSINESS WIRE)--The electric vehicle (EV) industry is at a crossroads as government incentives fade and consumer priorities shift. Automaker VinFast is proactively adapting to a new ...

Intel CEO Lip-Bu Tan laid out his vision for the company’s future during his keynote speech at Intel Vision 2025 in Las Vegas. Addressing a diverse audience of customers and partners, Tan emphasised a ...

Nearly 20 years ago, TELUS International was established to provide customer service support for its parent company, a major Canadian telecom company. From its lone site in Manila, the company also ...