I am a Customer Experience Futurist, Author and Keynote Speaker. Looking to be customer-centric? It pays to have a female leader. Companies with female CEOs aren’t just more profitable—they ...

Green Enterprise Solutions (Green) hosted an engaging presentation by Nanda Idink, a Customer Experience (CX) expert from The Communication Architect in the Netherlands, on Wednesday.

Lakhani, Karim R., Yael Grushka-Cockayne, Jin Hyun Paik, and Steven Randazzo. "Customer-Centric Design with Artificial Intelligence: Commonwealth Bank." Harvard Business School Case 622-065, October ...