Financial services brands are at a crossroads. The industry is shifting from tradition to innovation, causing many ...

Becoming a customer-centric organization is more crucial than ever. The importance of putting customers at the heart of business strategies cannot be overstated. Organizations that succeed in this ...

Being customer-centric is not a new trend or even a new idea, but it is increasingly harder to achieve. You can fault turnover or perhaps a history of starts and stops, but honestly, the biggest ...

There is a lot of discussion around customer centricity and what an organization needs to do to shift its positioning to one focused on the customers’ needs. There is a lot of discussion around ...

Vision Critical Unveils Top Customer-Centric Organizations in its 2018 Visionary Awards Winners span multiple industries and include Red Bull, Jam City, VMware, and more September 13, 2018 12:00 PM ...

Organizations often claim to be customer-centric. However, the reality frequently falls short of this. Many companies operate ...

At AT&T, we’ve learned that customer obsession is the North Star guiding every decision, every innovation, every interaction. This commitment has reshaped how we think, operate, and grow—not overnight ...

Many organizations, both in the public and private sectors, often discuss how they are working to be more focused on customers. Over the past few years, countless dollars have been spent on business ...

It has become fashionable — even essential — to be a “customer-centric” organization. As consumers, we’re bombarded with messages from insurance companies, retail stores and health care providers ...

New operating model includes four verticalized businesses to enhance customer-centricity and speed of execution Structural measures to reduce non-manufacturing costs, generating expected annualized ...

SANTA CLARA, Calif. and PUNE, India, Dec. 16, 2021 /PRNewswire/ -- News summary: ATOSS, a Germany-based software provider for workforce management with over 10,000 customers worldwide, has selected ...

It’s hard to imagine any AEC firm that would have the audacity to claim it wasn’t client-centric. But Kristof De Wulf, CEO of InSites Consulting, argues that the effects of customer-centricity ...