At BIM World Munich 2025, Gstarsoft is emerging as a pivotal player in shaping the industry's digital transformation. By ...
Much is said in the corporate world about customer-centricity: It is an approach that focuses on user needs, desires and limitations to generate innovative solutions. Delivering solutions based on the ...
Many brands fail to craft these omnichannel experiences based on their most important commodity: humans. The experiences customers have with brands involve many digital elements, including everything ...
Lakhani, Karim R., Yael Grushka-Cockayne, Jin Hyun Paik, and Steven Randazzo. "Customer-Centric Design with Artificial Intelligence: Commonwealth Bank." Harvard Business School Case 622-065, October ...
The best customer service is built around what your customers need, feel and think about your brand. Mukesh Mirchandani of Freshworks shares four ways to put customers first in platform design There's ...
This startup has developed an AI copilot for mechanical engineers. At the heart of the innovation is a Large Mechanical Model ...
It’s hard to imagine any AEC firm that would have the audacity to claim it wasn’t client-centric. But Kristof De Wulf, CEO of InSites Consulting, argues that the effects of customer-centricity ...
Stephanie Moritz of the American Dental Association discusses the ADA's digital transformation journey and more in our latest DX Leaders interview. In her digital customer experience and ...
The HBR Executive Playbook on building an organization where customer success is the foundation of long-term growth. by Rachel DuRose Customer-centric organizations follow a simple principle: ...
Today, marketing professionals are under a ton of pressure to understand and improve customer experience. Brands and marketers alike realize that paying attention to what you say in your ads, ...
NEW YORK--(BUSINESS WIRE)--Just 10% of companies were on the right path to building customer-centric supply chains that are resilient and enable growth prior to the COVID-19 pandemic, according to a ...
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