Much is said in the corporate world about customer-centricity: It is an approach that focuses on user needs, desires and limitations to generate innovative solutions. Delivering solutions based on the ...

State health and human services (HHS) organizations and other public-sector organizations play an important role in providing benefits and assistance to people. These include departments of health and ...

Building a customer-centric future is more important now than ever. Agile CX designs that can keep up with changing customer preferences are essential. The race to customer experience (CX) excellence ...

Lakhani, Karim R., Yael Grushka-Cockayne, Jin Hyun Paik, and Steven Randazzo. "Customer-Centric Design with Artificial Intelligence: Commonwealth Bank." Harvard Business School Case 622-065, October ...

Stephanie Moritz of the American Dental Association discusses the ADA's digital transformation journey and more in our latest DX Leaders interview. In her digital customer experience and ...

The best customer service is built around what your customers need, feel and think about your brand. Mukesh Mirchandani of Freshworks shares four ways to put customers first in platform design There's ...

Firms with a customer-centric structure—an organizational design that aligns each business unit with a distinct customer group—are expected to exhibit superior performance compared to firms that are ...

Design experts from the leading global bathroom-solutions and kitchen-fixtures manufacturer talk customer-centric and inclusive design, sustainability, and their new digital-experience platform, GROHE ...

SYDNEY--(BUSINESS WIRE)--Thoughtworks (NASDAQ: TWKS), a global technology consultancy that integrates strategy, design and engineering, joined Australian Payments Plus (AP+), Australia’s domestic ...

Today’s travel consumer is armed with more information, and more choices, than ever before. Thanks to the growing popularity of metasearch and OTA websites, increased transparency from online review ...

DENVER, July 31, 2025 /PRNewswire/ -- XTI Aerospace (NASDAQ: XTIA), a pioneer xVTOL and powered-lift aviation technologies, today announced that its wholly owned subsidiary, XTI Aircraft Company—the ...

OppFi’s OPFI customer-centric approach serves as its paramount differentiator within the alternative lending platform market. While most players vie for market share, OppFi’s priority toward customer ...