Integrated customer data is a competitive edge. Find out how to craft use cases that turn disconnected insights into real results. The post How to build use cases to break down customer data silos ...

Based on GlobalData’s conversations with technology vendors, service providers and enterprises, customer experience (from ...

Voice AI is rapidly reshaping customer service and contact centers, ushering in a new era of 24/7 efficiency, personalization, security and scalability. After decades of working in the ...

Welcome to the future of customer service! Jotform is proud to show off our newest innovation: Jotform AI Agents.  Jotform found its roots as an online form builder that gave businesses and ...

At this year’s Enterprise Connect, Cisco rolled out new AI agents for Webex designed to improve customer service experiences.