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Voice AI is rapidly reshaping customer service and contact centers, ushering in a new era of 24/7 efficiency, personalization ...

The future of customer service will require a strategic blend of human and virtual agents, says Capgemini. The report – ...

At this year’s Enterprise Connect, Cisco rolled out new AI agents for Webex designed to improve customer service experiences.

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Webex Calling, Cisco’s cloud-based phone system, is receiving new AI features as well. The company today previewed an ...

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By John Lee. Qi won the LEAP Genesys Award after partnering with Customer Experience Ltd, the implementation partner of ...