Here are 10 ways AI is reshaping customer service and how businesses can overcome the challenges of AI adoption.

We also look at the software features that would make your work life easier; reporting, automation, client management, and AI tool integrations, and whether there is adequate customer support on ...

Learn how Senior Director of Loyalty and CRM Rachel Dorfman and her peers work in tandem to help the company’s customers ...

In the financial sector, customer demands are becoming increasingly diverse and complex. Whether it's loan inquiries, financial advice, or after-sales service, customers expect instant and accurate ...

Salesforce partners with Singapore Airlines to enhance customer service through AI-driven solutions and Agentforce technology.