The chargeback process was originally designed over 50 years ago to protect consumers, but as e-commerce merchants will tell ...

Here are 10 ways AI is reshaping customer service and how businesses can overcome the challenges of AI adoption.

This includes automation of the sales force including marketing, e-commerce, and customer support, all with the option for customization. Also included is sales performance management, order ...

We also look at the software features that would make your work life easier; reporting, automation, client management, and AI tool integrations, and whether there is adequate customer support on ...

Learn how Senior Director of Loyalty and CRM Rachel Dorfman and her peers work in tandem to help the company’s customers ...

Artificial Intelligence in enterprise service management has come a long way in changing the interaction environment for ...