Don’t click any links that are sent to you. If the “customer support agent” sends you a link to a website to resolve your issue, think twice before clicking. Scammers are easily able to make ...

Based on GlobalData’s conversations with technology vendors, service providers and enterprises, customer experience (from ...

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Using AI voice agents for your business can improve customer service and save money, but they also come with challenges.

The new VoiceAI agents can field customer service calls to save time for contact center teams. The agents are capable of ...

At this year’s Enterprise Connect, Cisco rolled out new AI agents for Webex designed to improve customer service experiences.

In this regard, Adobe is following the lead of Salesforce, which dominates the customer relationship management software ...