AI can streamline how government serves residents, but automating bad processes only accelerates frustration. Here's why ...

This article originally appeared in the April 2023 issue of Security Business magazine. When sharing, don’t forget to mention Security Business magazine on LinkedIn and @SecBusinessMag on Twitter. The ...

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The Social Security Administration’s staffing and customer service issues have been mounting, and budget disputes in Congress could make them worse. By Mark Miller Few government agencies touch the ...

BOSTON--(BUSINESS WIRE)--Transmit Security, the leading innovator of identity security, orchestration and fraud prevention, is proud to announce it has been recognized as a Leader by Forrester (Nasdaq ...

Dec 8 (Reuters) - Call the Social Security toll-free number for assistance these days, and this is the message you will hear: “We are experiencing service issues including poor call quality, dropped ...

Users on Google Workspace Business, Enterprise, and Frontline plans can now access Google Gemini without switching to a personal email address. On Sep. 24, Google announced new features and expanded ...

Benevolent by nature, Kartik Jobanputra is a serial entrepreneur and a pro skydiver. He lives life king-size. Founder & MD of smartt-ai.com. Customer service is evolving quickly thanks to the power of ...

YARMOUTH, Maine—Veronica Moturi, 36, is the senior vice president of customer experience at Brinks Home, one of the largest smart home security providers in the U.S., based out of Dallas. Find out ...