The productivity challenge In the past, traditional productivity efforts have focused on cost-cutting and efficiencies.

Here are 10 ways AI is reshaping customer service and how businesses can overcome the challenges of AI adoption.

The retail industry has ranked the worst for customer service, after a new report scored it just 51.4 out of 100 and revealed customers spend over 11 minutes waiting to reach customer service teams.

Walmart (WMT), and Target (TGT) continued to dominate customer satisfaction rankings, though each faced their own challenges.

A new Salesforce report says it's not just AI, it's a new role for physical stores and changing shopping behaviors changing ...

AI roleplay simulations provide a powerful tool for retailers to train their customer service and store teams to handle ...

The hardest part about working retail, hospitality, or service? Dealing with customers ... what's the most entitled thing a customer has said to you or asked you? Maybe you work at a popular ...

The best customer service brands 2025 include Apple, Sam's Club, and luxury hotel companies like Mandarin Oriental and ...