Some people think the world owes them something, and customer service folks are used to dealing with Karens. Fortunately for these partners, being good customers paid off big time. If you need proof ...

I bring you greetings today from our customer service space in this column. This is an area of the field we are not only passionate ...

Hilton Hotels has launched a new mobile Web application giving ... we create a new distribution channel for our products and at the same time improve customer service, as customers enjoy the ...

Priceline is a popular online travel agency offering discounted rates on flights, hotels, rental cars, and cruises. Whether ...

Although the majority of hotels are behind airlines when it comes to digital customer service, hotels have a significantly larger opportunity to improve customers' experience via mobile.