The Fast Lane To Fewer Chargebacks: How Rapid Customer Service Reduces Disputes
The chargeback process was originally designed over 50 years ago to protect consumers, but as e-commerce merchants will tell ...
Fair Conduct: The Foundation Of Customer Trust And Business Resilience
Are we solving problems fast and treating customers with respect? Technology: Are systems and automation delivering fair ...
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Bank Customer Threatened To Close His Account Because The Customer Service Professional Was Rude, So She Took His Threat Literally And Closed His Account So …
So, I used to work in a customer service call center for a bank. It’s a fairly large bank with thousands of locations along ...
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Why Automation in Customer Service Falls Short Without People
Automation speeds up processes, but human interaction remains vital in customer service. Here’s how to balance both for ...
Social Security is telling its staff that customer service is about to get a lot worse
Some beneficiaries will now have to confirm their identities in-person to claim Social Security. SSA staff say it's bad news ...
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Rethinking Empathy in Customer Service With Hanlon’s Razor
Using Hanlon’s Razor and maintaining empathy in customer service takes a little practice. It helps having a mentor like Bob ...
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Fake customer service accounts are targeting social media users
The Wisconsin BBB says consumers should be aware of fake customer support accounts when posting on social media.
Observe launches VoiceAI agents to automate customer call centers with realistic, humanlike voices that don’t interrupt
Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Observe.AI has officially launched VoiceAI agents, a solution designed to ...
Sky to axe 2,000 customer service centre jobs in major restructure
This is a breaking news story. Follow us on Google News, Flipboard, Apple News, Twitter, Facebook or visit The Mirror ...
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BBB: Imposters target customers through fake consumer service accounts on social media
Social media has made it easier than ever to reach out to your favorite brands for help — but the local Better Business ...