Are we solving problems fast and treating customers with respect? Technology: Are systems and automation delivering fair ...

The chargeback process was originally designed over 50 years ago to protect consumers, but as e-commerce merchants will tell ...

Automation speeds up processes, but human interaction remains vital in customer service. Here’s how to balance both for ...

Health care supplier provides special answers to special problems through diverse inventory and full-spectrum manufacturing services.

Some beneficiaries will now have to confirm their identities in-person to claim Social Security. SSA staff say it's bad news ...

The Wisconsin BBB says consumers should be aware of fake customer support accounts when posting on social media.

TROY, Mich.: 13 March 2025 — Customer satisfaction with the dealer service experience remains strong for a second consecutive year, yet long wait times for appointments, communication shortfalls and ...

For more than a century, Stone & Company has been a trusted name across Southwestern Pennsylvania, supplying top-quality concrete and building materials to contractors, builders and homeowners. At ...

New research shows 89% of consumers will switch brands over slow service—AI-powered agents could be the solution.

Using AI voice agents for your business can improve customer service and save money, but they also come with challenges.