Consumers are changing the way they want to buy. And top brands are leaning into those changes to retool and invigorate the ...

It is the voice of the customer (VOC) that is the driving voice. Additionally, it is what should be important to the ...

NPS alone no longer cuts it. Evolving customer experience metrics like CES and XQI are helping brands stay ahead in 2025 and ...

Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.

In an increasingly competitive and congested financial services industry, improving the customer onboarding experience is vital for those serious about growth.

As the last straw for customer retention, customer service is key. Here's how AI can help elevate the customer experience for ...

The first step in improving customer experience is understanding what your customers truly want. This means going beyond ...

A pioneering study by Anirudh Sharma Peri, a technology researcher and customer service specialist in the United States, ...

AI has the power to transform the way CX and marketing leaders drive impact. By prioritizing soft skills, creating space for ...

Over the festive period, retail sales surged to $1.2 trillion globally and $282 billion in the US. It meant customer service teams were stretched thin as ...

Telecel Ghana has been recognised for its exceptional commitment to customer service, earning the coveted Customer Service ...