We have all been in situations where we have been treated poorly by a food server, service manager, receptionist or product installer. The end result of such an encounter is typically a vow to ...

The busy season can make or break a call center - learn how to turn the chaotic periods of the HVAC season into a success.

AI roleplay simulations provide a powerful tool for retailers to train their customer service and store teams to handle ...

SHELBY COUNTY, Ala. (WBRC) - Several Alabama community colleges including Jefferson State are offering a free program to help ...

We have all experienced frustrating customer service at some point, whether it is with Verizon, T-Mobile or AT&T. But just ...

To enhance service delivery for Malawians, CTS Courier has announced a special employee training program set to begin in ...

NYSEG has launched a pilot training program aimed at improving customer service by reducing call transfers and enhancing ...

In the financial sector, customer demands are becoming increasingly diverse and complex. Whether it's loan inquiries, financial advice, or after-sales service, customers expect instant and accurate ...

The degree of assistance and courtesy granted those who patronize a business Excellent customer service is more than what you say or do for your customers. It also means giving customers a chance ...