The companies that benefit from this are the ones that take proactive measures to ensure their staff has received proper customer service and appreciation training. You can earn an incredible ...

The busy season can make or break a call center - learn how to turn the chaotic periods of the HVAC season into a success.

To enhance service delivery for Malawians, CTS Courier has announced a special employee training program set to begin in ...

Through an eight week training program, students will gain skills to excel in the customer service field. This program aims to provide a fast track to great careers with industry partners like ...

Customer service representatives must be knowledgeable and courteous. They must have excellent listening skills and a willingness to talk through a resolution. Training in conflict resolution can ...

New York State Electric & Gas (NYSEG) has launched a pilot training program aimed at improving customer service by reducing ...

Good customer service is made, not born. Most companies find that employees require training to provide good customer service. Some of the areas in which employees often get help from customer ...