Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...

Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. This article is more than 9 years old. There are two distinct ...

A help desk professional is someone that balances customer service skills with technical competency to assistant internal employees or external clients with computer or technological issues. Internal ...

A look at what skills hiring authorities look for when evaluating customer experience prospects. “Companies are under increasing pressure to deliver outstanding customer experiences in order to stand ...

Talent leader Ben Brandon joins Greg Crumpton to discuss soft skills, shifting career paths, and how the world of work is ...

Gen Z has been accused by some of lacking soft skills in retail or service roles. Is this a legitimate concern?