That's led companies and service centres to issue recorded warnings at the beginning of a call ... Much of customer service is moving away from the phone and toward the computer and mobile ...

We’re so used to being listened in on by our devices, and yet there’s one time we probably don’t think about being recorded.

You’re on the phone with someone; maybe a business partner, a customer service agent, or even a friend who has a habit of ...

The hot new status symbol in customer service: a phone call with an actual human. There are a lot of ways you might characterize customer-service calls: frustrating, time-consuming, annoying.