Key Points VOP is how a process communicates its current progress while meeting customer needs and expectations. VOC is communications and expectations given to a company by the customer. Paying ...

How (and why) to provide wow customer experiences as a way to elevate your customer service, engage customers, and build customer loyalty and brand ambassadorship. Customer service consultant ...

By understanding customer needs and delivering value based on those needs, your entire organization can work in sync to create a standout experience rooted in trusted, high-impact relationships.

Customer satisfaction isn't about highly structured processes and programs but creating a culture of service.

By Ian Henderson, CEO of Kyckr Companies can never get stagnant on improving their customer experience. Yet too often, good customer service may focus solely on having more positive face-to-face ...

When used for customer service, IPA enhances the customer experience with quick response times, round-the-clock availability, and virtually no human errors. Intelligent process automation (IPA ...

I recently talked with Andy Cohen, CEO of Rock Properties, a property management company in Newark, New Jersey, who has been working for years at perfecting his customer service process.Here are ...

By connecting process optimization to each touchpoint or step of the customer journey you can be sure that the experience you create will be the best possible — from employee or customer ...

Many businesses have implemented an element of gamification into their review process, which not only increases the chance of response from the customer but also makes the process more engaging.

In fact, according to PWC, the customer onboarding process plays a significant role in the overall customer experience—with CX being one of the deciding factors for 73% of users.