The chargeback process was originally designed over 50 years ago to protect consumers, but as e-commerce merchants will tell ...

Businesses are turning to AI chatbots to deal with customer service. The new tech saves them money, but it's leaving a lot of ...

That leaves customer service to be the topic of this ... they all utilized handheld point of service (POS) devices. Existing Connecticut programs can offer businesses $7,500 tax credits for ...

FedPoint received a silver award for customer service transformation and two bronze awards for achievement in customer experience and in the use of data and analytics in customer service.

The gap is largely driven by a shortage of qualified technicians and frontline staff at EV dealership service centers.